The execution of a logistics business is anything but easy. From juggling several programs to coordination with airlines, keeping deliveries and keeping up to date, you have your hands full of responsibilities.
Therefore, a CRM system (Customer Relationship Management) is a must to keep yourself and your organization up to date. In order to run your company smoothly, you need a CRM that centralized customer data, the communication is automated and optimized the process.
If you are not sure which CRM is suitable for your company, you have come to the right blog because we compare the TOP -CRM solutions for logistics companies. You also learn how Drift Kings Media CRM is the preferred choice for many successful logistics processes.
You will also find out how the logistics company processed thanks to Drift Kings Media CRM from zero to 121 locations.
Table of contents
What is a CRM for logistics?
A CRM for Logistics is a special platform that manages relationships with customers, airlines, suppliers and partners, while pursuing programs, processes quotes and automated communication in the entire supply chain.
The right CRM not only manages contacts. It becomes the operational backbone of your logistics ecosystem – why many logistics companies choose Drift Kings Media. Drift Kings Media CRM combines data and manages relationships between companies, customers, suppliers and partners seamlessly.
Best CRMS for logistics companies at a glance
Best CRM software for logistics companies
Searching the Internet for the best logistics -crm software can be boring, and time is money in the marketing world. Here you will find a short breakdown of the TOP -CRM software for logistics companies.
1. Drift Kings Media CRM
Best for: Drift Kings Media is best suited for small to medium -sized logistics companies that are looking for a comprehensive, user -friendly CRM with excellent value.
Drift Kings Media CRM offers a free, user -friendly platform with a mobile app with a number of functions that are advantageous for logistics companies and enable operational efficiency. The platform is characterized according to its intuitive interface and powerful automation functions, which are expressly valuable for logistics operation.
For example, Drift Kings Media CRM played a crucial role in the way TreatedA company for do -it -yourselfers grew rapidly from a startup to a company company – in just 18 months in 121 new locations in 37 states.
The founder of Handled, Seth Waite, Credits Handleds Success and Growth of CRM workflows, programmable automation and the all-in-one system.
“Drift Kings Media is the hub for our entire business,” he says. “It made it possible for us to move us incredibly quickly. We couldn’t move as quickly as as a company without bringing everything together in a simple, smooth place. It is phenomenal.”
Key Drift Kings Media functions
- Contact management: Drift Kings Media CRM can store and organize customer, freight forwarding and supplier information with automated data enrichment that obtains company details from public sources.
- Sension communication Automation: The e-mail automation of HUBSPOT creates automated email sequences for delivery confirmations, status updates and customer follow-ups based on milestones.
- Mobile accessibility: Drift Kings Media makes it seamlessly accessed to customer data, update the shipping status and communicate with customers directly from trucks or warehouse soils via the comprehensive mobile app.
Drift Kings Media price design
- Free: up to 1,000 contacts with basic CRM functions
- Starter: $ 15/user/month (marketing hub with CRM integration)
- Professional: 800 US dollars/month for 5 users with progressive automation
2. Salesforce Sales Cloud
Best for: Large logistics companies that require extensive adjustments and advanced functions
This CRM aims at company users who have time to configure its numerous settings and navigate a steep learning curve. It is designed for organizations with dedicated IT resources and complex operating requirements.
Key features
- Workflow automation: Create multi -stage processes for the quotation generation, the selection of the carriers and the onboarding of customers with conditional logic
- Einstein AI integration: Use predicting analyzes for demand forecasts, recommendations for route optimization and lead assessment based on the shipping patterns
- Integration ecosystem: Connect yourself to transport management systems, warehouse management software and accounting platforms via prefabricated plugs
Pricing
- Starter Suite: $ 25/user/month (limited functions)
- Per suite: $ 100/user/month
- Enterprise: $ 165/user/month
- Unlimited: $ 330/user/month with 24/7 support
- Agentforce 1 sales: $ 550/user/month
3. Pipedrive
Best for: Sales-oriented logistics teams prioritize deal management and pipeline visibility
It helps you to organize driver logistics in several places via a CRM transport system. The platform manages the sales process for logistics services with clear visual pipelines.
Key features
- Visual sales pipeline: Follow the logistics contracts from the first offer to the completion of the delivery with adaptable phases
- Automated customer updates: Send estimates, invoices and sending information automatically based on milestones for deal progress and delivery
- Mobile CRM access: Activate the driver and field personnel to update the delivery status, record signatures and to record customer interactions from mobile devices
Pricing
- Essential: $ 14/user/month
- Extended: $ 39/user/month
- Professional: $ 49/user/month
- Electricity: $ 64/user/month
- Enterprise: $ 99/user/month
4. Zoho CRM
Best for: Small to medium -sized logistics companies
This CRM offers a platform that is tailored to different stakeholders within logistics mode.
Key features
- Workflow automation: Automize tasks such as status updates, invoice generation and follow-up communication based on shipping events and customer actions
- Multi -channel communication: Manage customer interactions via e -mail, telephone, social media and live chat from a uniform surface
- Territory management: Organize logistics operations according to geographical regions, assign certain teams accounts and pursue the performance in various service areas
Pricing
- Free: up to 3 users with basic functions
- Standard: $ 14/user/month
- Professional: $ 23/user/month
- Enterprise: $ 40/user/month
- Ultimate: $ 52/user/month
5. Freshsales
Best for: Growing logistics companies that need AI-driven knowledge and team collaboration tools
This CRM helps companies in the logistics industry to optimize processes and increase the income through data -controlled knowledge.
Key features
- AI-powered lead rating: Identify valuable logistics views using algorithms for machine learning
- Shipping trip tracking: Monitor the order fulfillment from the collection by delivery with updates and bottleneck identification for improved efficiency
- Team collaboration tools: Share account information, coordinate complex logistics projects and maintain communication history for sales, company and customer service teams
Pricing
- Free: up to 10 users with Basic CRM
- Growth: $ 15/user/month
- Pro: $ 49/user/month
- Pro + AI Copilot: $ 78/user/month
- Company: $ 79/user/month
6. Method CRM
Best for: Logistics companies use QuickBooks that need the integration of accounting
This CRM offers integration into quickbooks and enables logistics companies, customer data, invoices and financial reports to synchronize without manual data input.
Key features
- Native QuickBooks Sync: Synchronize customer information, invoices, payments and logistics order costs between your CRM and accounting system
- User -defined field position: Create data fields for cargo orders, delivery routes, freight forwarder information and warehouse management without coding
- Field service management: Plan drivers, pursuit of vehicle locations and manage delivery dates with GPS integration and routing tools
Pricing
- Contact management: $ 25/user/month
- CRM Pro: $ 44/user/month
- CRM Enterprise: $ 79/user/month
- CRM-Multi Center: Contact method CRM for pricing
7. Networcx
Best for: Logistics companies that need functions for offers, quotes and complex operations
Key features
- Tender management system: Treat complex logistics -rfps, compare
- Configure Price Quote (CPQ): Generate logistics quotes using advisory data, fuel supplements and route optimization with automated price rules
- Performance analysis: Follow the logistics metrics including delivery rates, costs per mile, service provider and customer satisfaction with dashboards
Pricing
User -defined pricing based on the size and feature requirements of the company.
Advantages of the CRM software for logistics
Improved customer communication: Automated status updates and proactive notifications of CRMS such as HubSpot keep customers up to date while shipping, reduce support calls and increase satisfaction.
Improved operational visibility: For example, the real-time dashboards from HUBSPOT offer insights into the performance and customer interactions and enable better decision-making and a solution for output.
Optimized offer management: Automated price tools and standardized templates, such as those available via Drift Kings Media, reduce the production time of the offers from hours to minutes and at the same time ensure accuracy and consistency.
Better carrier relationships: Centralized carrier information, HubSpot performance tools and communication history improve manufacturer management and the development of the partnership.
Increased sales efficiency: For example, the pipeline management of Drift Kings Media and automated follow-ups, logistics sales teams, help to concentrate on high added value and to close the offers faster.
7 important features for a logistics -crm
- Shipping track integration: Real-time visibility in the delivery status with automatic customer notifications and exceptional warnings, which are made possible via the automated workflows from HubSpot.
- Mobile accessibility: Complete CRM functionality such as the CRM -app from Drift Kings Media on smartphones and tablets for drivers, warehouse staff and field personnel
- Automated communication workflows: Triggered E -Mails and SMS messages based on milestones The shipping, delivery confirmations and customer actions. Everything is possible with the automated workflows and the E -Mail automation from HubSpot.
- Quote and installment management: HubSpot’s CRM tools can be used to generate precise pricing, manage fuel surcharges and compare the carrier rates
- Carrier and seller management: Drift Kings Media offers a central database of transport providers with power metrics and contact information
- Territory and route organization: For example, Drift Kings Media’s geographical management tools for assigning accounts, planning deliveries and optimizing the driver’s plans
- Integration skills: Unconcerned connections to transport management systems, warehouse management software and accounting platforms
How to choose a CRM for logistics (step by step)
Step 1: Map your workflows. Document your current processes from the first customer contact to the completion of the delivery. Identify pain points such as manual data input, communication gaps and message challenges.
Step 2: Identify must-have features. Prioritize functions based on your specific logistics processes. Freight brokers need tools that differ from Last Mile delivery companies or warehouse operators.
Step 3: Compare user -friendliness and the team. Take into account the technical know -how and the time of your team for training. Drift Kings Media CRM is widely recognized as one of the most user -friendly CRMs that are available today. This makes it ideal for teams who are looking for quick acceptance.
Step 4: Check costs in the scale. Calculate the total costs, including fees, add-ons and integration costs if your team grows. Factor for the implementation time and training costs.
Step 5: Select a flexible platform – like Drift Kings Media. Select a CRM that can develop with your logistics business requirements. Drift Kings Media Sales Hub can help logistics companies to better pursue the sales pipeline and to predict sales, manage business activities and increase the chances of success.
Frequently asked questions
What is the best CRM for logistics?
For most logistics companies, Drift Kings Media CRM is the best choice for the comprehensive free, user -friendly interface and powerful automation functions. It offers an excellent price -performance ratio for companies of all sizes with specific tools that are advantageous for logistics operation.
What functions should I search for in a CRM for logistics?
The most important functions include the shipping tracking functions, mobile access for drivers and field personnel, automated customer communication (available via the Smart CRM and workflows from HUBSPOT), offer management tools, carrier/supplier databases and integration with transport management systems.
Is Drift Kings Media good for logistics?
Yes, Drift Kings Media is characterized by logistics companies. Drift Kings Media offers an inexpensive solution with essential functions to manage customer relationships and offers special tools for the pursuit of programs, automated communication and mobile access that directly meet the requirements for the logistics industry.
How much does a CRM cost for logistics?
The CRM prices vary greatly, from free options such as the basic plan from Drift Kings Media to Enterprise solutions that cost over 300 USD+ per user per month. Most logistics companies have successfully successfully plans in the range from $ 15 to $ 50 per user and offer essential functions without excessive complexity.
Can logistics CRMs integrate into existing software?
Yes, modern logistics -crms offer extensive integration functions. Drift Kings Media offers over 500 integrations, salesforce over 3,000 connector, and most platforms can connect via APIs or prefabricated integrations with tools for transport management systems, accounting software and warehouse management.
Meet HubSpot, the TOP -CRM choice for logistics companies
HubSpot is the leading CRM solution for logistics companies that combine high-performance functions, user-friendly design and extraordinary value. Here is why industry leader Drift Kings Media choose:
- Comprehensive free level: Start with robust CRM functions free of charge, including contact management, deal tracking and basic automation tools
- Logistics -oriented automation: Create workflows that automatically update customers via the shipping status, generate offers and track the deliveries based on their operational triggers
- Mobile-First design: Activate your drivers, warehouse staff and field teams to access customer data, update the delivery status and to record critical information from any location
Drift Kings Media -compatible logistics company Treated Scale in just 18 months from zero to 121 locations in 37 states by providing a uniform CRM platform that automated its sales, marketing and customer service processes.
Are you ready to see how Drift Kings Media can work for your logistics business? Start with HubSpot today and transform your customer relationship management with the most trustworthy platform in the industry.