So you collect customer feedback with a simple shape

In our experience that companies help with WordPress with WordPress growth, we learned that most customers are willing to pay more for better experiences.

They see most companies never take the time to ask what “better” means their customers.

But the reality is Customer feedback is one of the most important things to help your business grow.

How do you actually get user feedback?

Here’s the thing: at ISITWP we have tested dozens of possibilities Collect customer feedback About our network of websites and client projects.

We have used surveys, surveys, e -mail feedback requests, social media, feedback widgets and many more.

We even went one step further and used heat maps and session recordings to see what our readers are most interested in. But nothing goes through consistent, first -hand and impartial opinions.

Therefore, collecting customer feedback through forms is one of our favorite approaches.

Think about it – direct feedback is like a compass that runs every successful business. If you assume that you know what customers think without asking them directly, your company can go the way.

Apart from that, our experience shows that structured feedback forms work better than random surveys or social media surveys. In fact, through our tests we collected thousands of answers that have shaped real business decisions.

In addition, the conversion rates in which your customers suggest that you increase the conversion rates.

Why Wpforms is the best WordPress tool to collect customer feedback

To help us better collect customer feedback with forms, we have tried every big WordPress form.

During the tests, we looked at user -friendly, the adaptation, pricing and integration of these form builders. As you might suspect, this practical experience enabled us to identify the best feedback form builder.

And without a doubt, Wpforms comes out because of its user -friendliness and the many client survey templates it offers.

Based on these findings, we show you exactly how to create feedback forms that customers want to fill out with WPFORMS.

In addition, we will share all of our tips from the analysis of thousands of real form in various industries.

Key Takeaways

• Customer feedback forms work best if they are distributed via several channels -e -mail, website and physical locations.
• By combining WPFORMS templates with strategic design decisions (such as progress bars and mobile optimization), you collect valuable feedback without overwhelming customers.
• The right timing point -the sending of feedback requests within 24 hours after the purchase generates the highest return rates.
• Ads collected reviews with the reviews of Smash Ballon Feed Pro to create trust. Companies that show filtered reviews near product pages with higher conversion rates.
• Keep forms simple, but strategically use a mixture of evaluation scales, multiple choice and one or two open questions. This combination receives detailed feedback, while the high final rates are retained.

If you don’t have time to go through the entire article or read a certain section, use the following links.

What is a feedback form?

A feedback form works like a digital suggestion box for your website. As already mentioned, it is one of the simplest ways to understand what your customers want.

The magic of A Customer feedback form lies in its simplicity. We have found that even a basic three-question form can reveal groundbreaking knowledge into your company.

Let us break it up so that you can better understand the concept of the WordPress feedback forms:

Imagine you ask every customer who visits your business through his experience. This is exactly what these forms do, but without the cumbersome personal conversations.

Some business owners fear that feedback forms could be complicated. But here is the truth – you can collect answers with the right in a few minutes Customer feedback template.

A good feedback form can collect more than just opinions. It helps you to track form patterns, spot trends and make intelligent product or service selection options.

This is the exact reason we recommend Wpforms!

The best thing about it? These shapes work in sleep. We cannot count how often we woke up with valuable customer views that are waited for us to analyze.

For more information, see the latest WPFORMS check.

Types of feedback forms

Let’s look at the different types of feedback forms that we have tested and used. Remember that each type can meet a certain purpose and help your company grow in different ways.

• Shales of survey: These are their basic customer satisfaction templates. We have found that these general feedback forms receive more answers if they are kept under 5 questions.
• Product feedback forms: Imagine this as your product improvement radar. With our tests, these forms helped our customers to recognize product problems before they become major problems.
• Customer service experience forms: These act like an early warning system for service problems. In addition, the use of this forms can improve your customer loyalty without additional strategy.
• Complaint forms: Don’t be frightened by the name. These are gold mines to improve the conversion. We saw how companies make unfortunate customers faithful fans by giving them a private opportunity to exchange concerns.
• Feature forms: With this form for feedback templates, you can create exactly what your customers want. In fact, it also increases the commitment because users look forward to publication.
• Rate my content forms: Perfect for blogs and courses for members sites. This WordPress feedback forms can help content manufacturers to increase their commitment rates and show what they want.
• Event feedback forms: These are players for webinars and workshops. These forms help to determine exactly what the participants love and what work needs.
• Post-review forms: With the right survey for customer satisfaction, Timing is everything. We have found that sending well-structured post-review forms achieved the best results within 24 hours of purchase.

The trick is to select the right opinion form for your needs. Mixing different feedback forms offers you the most complete picture of what your customers think.

How to create a customer feedback form with Wpforms

Now that you understand the meaning of the customer feedback, we create a professional customer feedback form using Wpforms.

Take a look at the screenshot below to display an example of the feedback form that we will create in this tutorial.

Step 1: Install and activate Wpforms

Now Wpforms offers both a bonus and a free version. The free version is ideal for creating contact forms and most other basic forms. In fact, it can also create basic survey formal and feedback forms to make it easier to get started.

To Get the free version of WpformsYou just have to search for it in your WordPress repository.

While Wpforms Lite Works excellently for basic forms. We will use Wpforms Pro for this tutorial so that we can show you all the tips and tricks to make your feedback forms successful.

Not to mention that the pro version is equipped with prefabricated customer feedback format templates and extended functions that help collect better answers.

How do you get Wpforms Pro?

First go to Wpforms.com And choose a license that meets your requirements. They offer Four premium plansWhat makes it easy to find one in your budget and your needs.

Log in to your Wpforms account after purchase and go to buy Downloads Section. Here you will find the Wpforms Pro -Plugin -Zip file and your license key. Keep this key at hand, you will soon need you.

Now go to your WordPress dashboard and choose Add plugins »again.

Select the “Upload plugin” button on the top of the page with Wpforms Lite instead of searching. Then select the Wpforms Pro Zip file you downloaded.

After uploading, hit “Install” followed by “Activate”. Then a new menu option “Wpforms” is displayed in the left sidebar of your dashboard.

The last step is to check your license.

To activate the Pro version of Wpforms, go to Wpforms »Settings In your dashboard. Here you navigate to navigate Generally Tab and enter the previously copied “license key”.

This releases all premium functions and customer feedback templates that we will use in this manual.

One thing that we love in the installation process of the Wpform is that it takes less than 5 minutes to put everything into operation.

If the Forms plugin is installed and activated, it is time to create a feedback form for WordPress.

Step 2: Create your first feedback form

After WPFORMS is installed, we create your first feedback form.

To do this, go to Wpforms »all forms In your dashboard, select “New” above.

This opens the WPFORMS template library with the over 2,000 options from which they were previously mentioned.

First use the search bar and enter “feedback” to just filter on the feedback format templates. You can also select the “Feedback” category under the search bar to narrow down your options.

You will find that WPFORMS +140 offers prefabricated templates that were specially developed to effectively collect feedback.

Remember that every template based on real user data is tested and optimized so that you know that you work.

Let’s take a look at some of the available feedback form options:

• Survey template for customer satisfaction – helps you measure the general customer happiness. This template is ideal for service -based companies that want to improve your offer.
• Product feedback form – focus on reviews of certain elements and suggestions. Our customers use this template if you would like detailed insights into your products.
• Website -Feedback form – helps you to understand how visitors experience your website. This template contains questions about navigation, content quality and user experience.
• Service feedback form – This is perfect to collect opinions about your customer service. It identify areas in which your team has to be characterized or improved.
• Feature form form – Let users suggest new functions or improvements. We have seen that this template push some amazing product innovations for our customers.

For this tutorial we use the template “website -feedback form”.

Since ISITWP is a WordPress resource that focuses on creating easy-to-read content, it only makes sense that we use this template as our example.

Apart from that, the website’s feedback form contains prefabricated questions that are perfect to start with a feedback form. This can inspire you and make the process faster.

If you don’t want to create this specific feedback form, don’t worry. Creating a WordPress feedback form follows the same process. You can start from front from the front or select one of the many feedback format templates available here.

To use a template, now float about it and select “Use Template” to open the drag & drop form builder.

While these templates are great starting points, the actual force comes from adaptation to you to your specific requirements. We show you exactly how to do that next.

Step 3: Adjust your form

After selecting your template, you will see the Wpforms Drag & Drop Form Builder. Here you can transform a basic online feedback form into something that achieves real results.

First you will see your form preview on the right side of your screen. Then you will find all the fields on the left that you can add to your customer feedback template.

This setup makes it quick and easy to create any kind of shape with Wpforms.

Let us adapt the sections for maximum answers.

First add A Evaluation scale To collect numerical knowledge and make users easy to react quickly.

To do this, select the “Review” field in the left field and put it on to your form where you want. Then press the field to adjust it.

We have found that a 5-star rating system has the best return rates because it is easy. However, you can select any desired scale.

Next, scroll down to the Multiple items Section in your field options.

In this section, it becomes easy to collect structured and easy to analyze feedback and at the same time simplify the reaction to users.

You can ask questions like “How often do you visit our website?” Create? or “Which functions do you use the most?”

The most important thing you should remember is to keep your options clear and to limit you to 4-5 options for better completion rates.

For a detailed feedback, add A Sales text Field.

We recommend that the placeholder like “Please share your thoughts …” to use the answers.

Also insert a character limit of approx. 500 on the “Extended” tab, enough space for detailed feedback without overwhelming users.

Now we add a “File -Upload” option so that users can release screenshots or documents.

Select the “File -Upload” field and set permitted file types in common formats such as .jpg, .png and .pdf. In addition, you can limit the file size to 10 MB to quickly load your form.

With Wpforms you can add Smart Conditional Logic for every field.

This helps to create dynamic forms that display or hide the fields based on user responses, which makes experience more personalized and more efficient.

To do this, select the field to which you want to add and open a conditional logic Field options.

For example, if someone rates your service under 3 stars, you can automatically display additional questions to understand why.

These are just a few examples of shape fields that you can adapt and edit.

So play around with them until they create a form they like. In addition, you can pull the fields into the desired position in the preview area.

If you want an even simpler process, you can create forms with AI with Wpforms. This can also accelerate your process considerably.

Remember that Wpforms deals with the reaction -fast design, but it is easy to check what your custom template for the feedback shape looks like on all devices.

Step 4: Setting up form notifications and confirmations

Notifications and confirmations are one of the most important elements of a good feedback form.

This is because users want to know if they submit feedback that it has been received. A simple confirmation message assures you that your input is important.

This invites the users to take another action, e.g. B. a review, the persecution of your company on social media or a loyalty program.

On the other hand, you have to set up fast and reliable notifications to keep them up to date through opinions that come through their forms.

In this way, you and your team can quickly act for symptoms, suggestions and business reviews. In addition, you can react quickly to the user and build the commitment.

Let’s start setting up the feedback form notifications.

To do this, select “Settings” levers in the Builder form.

By default, Wpforms sends all answers to your administrator -E email. However, we recommend creating a dedicated e -mail for your feedback forms. You can use a reliable SMTP service for this.

In addition, you can set up several notifications to keep your entire team on the loop. For example, send product feedback to your development team and service feedback to your support team.

Next they sit up Confirmations. You can find this option directly under the notifications option.

Confirmation messages are displayed after someone has submitted your form.

We have tested different confirmation types and a simple thank you message works best for feedback forms. Add something like that: “Thank you for sharing your thoughts! We appreciate your feedback and will use it to improve our service.”

Take a look at this article if you want to find out how to set up the right form notifications and confirmations.

That’s it! Your feedback form is ready to go now!

Step 5: Publish your online feedback form

After creating your form, select the “Set” button in the WPFORMS BUILDER. Here you can see two simple options to add your feedback form to your website.

With the first option you can immediately create a new page. Simply enter a page title and WPFORMS automatically adds your form to a new page.

Instead, you can also add your form to an existing page.

Wpforms also makes this easy with this approach. This allows you to choose between the WordPress block editor or a shortcode.

Simply add a new WPFORMS block for the block editor and select your form in the dropdown menu. We have found that this method is best suited for most users.

What if you want to use a shortcode to add a form?

This is particularly useful if you use the classic editor or want more flexibility in widget areas.

All you have to do is to go, it is to go Wpforms »all forms. Here you will find all the forms that you have created with Wpforms. Go to the “Shortcode” column and copy the shortcode of the desired form.

Then add this shortcode to your website everywhere to display your form.

Remember to drive your form on both desktop and on your cell phone after publication. This additional step ensures that your feedback form looks perfect everywhere.

Well done! You are now ready to get feedback from your users.

Take a look at the screenshot below to get an idea of ​​what your feedback form should look like.

Wpforms Alternative: Use of formidable forms for customer feedback

While Wpforms is our top choice, impressive forms offers another solid option for collecting customer feedback. We tested your survey functions on several client websites.

The visual statistics in impressive forms come from other solutions. Apart from that, you can display survey results in real time with diagrams and diagrams directly on your website.

Your Drag & Drop Builder contains special fields such as Likert Scales and Rating options. You will also receive prefabricated client survey templates to speed up your setup process.

We particularly like how impressive shapes deal with the response data. The plugin automatically creates visual reports and enables the persecution of the response patterns over time.

Just like WPFORMS, you can use your conditional logic to create dynamic surveys that change based on previous answers.

While your form builder takes a little more time to learn than Wpforms, it is worth it for a detailed analysis of customer feedback analysis for the extended data visualization.

Take a look at the latest impressive forms review here.

You can also compare shapes and WPFORMS to see that is best suited for you.

Bonus: Use and display customer reviews and ads

After collecting feedback, you would like to introduce positive reviews to build trust. We have tested dozens of opportunities to display business ratings and stand out the reviews of Ballon Feed Pro as the most effective solution.

Reviews Feed Pro Have feedback from several sources displayed in a beautiful feed. We love how it is automatically synchronized with Google reviews, Facebook reviews and Yelp to keep your testimonials fresh.

The plugin has customizable templates that correspond to the design of your website. You can also filter reviews by evaluating and ensure that visitors first see their best feedback.

You can use the moderation functions of reviews Feed ProS to manage which reviews are displayed on your website. While you do not have Google or Yelp’s business ratings removed directly, you can control which ads are displayed on your website.

Just like feedback forms, the visual attraction of your business reviews is important.

With reviews Feed Pro you can adapt colors, fonts and layouts. Our tests show that gridlayouts with profile photos receive more commitment than simple text ratings.

You may ask yourself; That sounds great, but how do I get more customer reviews?

First optimize your Google business profile to get more Google reviews. We have found that sending customers significantly increases the response rates after positive feedback.

Timing matters are for Yelp reviews.

Encourage customers to share their experiences after a great interaction. In addition, a simple follow-up message or a thank you email can make a long way to get more authentic reviews

Best practices for more answers

After testing hundreds of customer feedback forms, we found what really works. Here is our proven strategy for effectively receiving the customer feedback.

Strategic shape distribution:

• Send e -mail campaigns -Timing -Feedback inquiries within 24 hours of purchase. We have recorded a significant increase in the degrees at this time.
• Social media posting -share form compounds during peak times, especially on weekdays in the morning or for lunch.
• QR code integration -place codes for receipts or packaging for immediate feedback collection. This method has increased the response and commitment.

Smart design selection options:

• Addition indicators – Add visual progress bars to engage users. Forms with these indicators see less tasks than forms with progress bars.
• Logical flow of questions – of course arrange questions, starting with simple. This approach maintains the user’s commitment in the entire form.
• Mobile optimization – make a perfect mobile display because most of the submissions of telephones come. Test your form on several devices.

Effective incentives:

• Small immediate rewards – offer immediate discount codes such as a 10% discount instead of large price drawings. Immediate rewards exceed the future promises.
• Digital value options – indicate downloadable content or exclusive access. These incentives have doubled the final rates in our tests.

Form structure:

• Time administration – Keep your customer feedback template under 5 minutes to complete. The response rates drop considerably according to this threshold.
• Question Mix-combine quick response and open questions. This mixture receives the most detailed and useful feedback.

Finally, check your monthly form of your form analysis (weekly or two weekly, depending on your needs) to identify and remove questions that usually cause the form.

Congratulations! You can now create highly converting feedback forms with WPFORMS. For more information, see the frequently asked questions below.

FAQs: How to collect customer feedback with forms

Last thoughts: Should you use customer feedback forms?

Customer feedback forms do more than just opinions – they form business decisions. We have seen that small companies change their services based on simple feedback knowledge.

The secret not only has a form – it creates one that people actually want to fill. If the execution is correct, these forms can increase customer satisfaction rates and improve their products.

Remember your customers want to share your thoughts. You only need an easy way to do it. If you want to enable your users to register on your website, you will find a list of the best registration and registration plugins.

Maybe you would also like to read:

These resources help you to improve your form and increase quality ads.