It is not an easy task to get honest feedback from your website visitors. Yes, tools like Google Analytics give you the numbers and data, but you cannot tell you what your users really feel.
Exactly here User feedback surveys come In!
With tools for customer feedback survey, you can examine real customer experiences. You can actually Customer satisfaction survey. In addition, WordPress surveys open the door to understand what your audience thinks about your company.
They also show findings that even detailed Google Analytics data cannot record.
At ISITWP we are only about making websites personally. This also applies to our own websites and customer projects.
To do this right, we tested a number of WordPress feedback plugins. Not only fast demos, we actually installed them on real websites.
We have set up different types of forms, collected real answers and checked how the data was saved and displayed.
In addition, we looked at how easy to use every plugin. From the first setup to adjust the form and check the results. Everything had to make sense without browse without documentation.
Apart from that, we have taken into account the speed. We didn’t want anything that would slow the page or confused with our topic.
We also tested how well the plugins worked with popular side farmers such as Elementor and Gutenberg. And of course they also had to be mobile -friendly.
That is why we are happy to talk about the user feedback plugin today.
After what we have seen, this feedback plugin directs improvements and strengthens user satisfaction. It crosses all the desired boxes and is now our Survey Plugin.
In our review, we will share our journey and highlight the functions that the user feedback plugin make a game changer. In addition, you find out how the strategy for user finding can change.
User feedback is developed to close the gap that traditional analyzes often miss. That means the understanding of the real thoughts and behaviors of your website visitors.
With this feedback plugin you can record direct knowledge by offering customizable surveys for user experience that treat both user satisfaction and business performance of business performance.
With over 20 prefabricated survey templates, user feedback makes it easier to adapt questionnaires to different needs.
As a result, you can use it on a WordPress -e -e -Commerce website to collect feedback on product pages, to carry out user satisfaction on your company website and even know whether your users like your blogs.
This survey plugin is characterized by the improvement of the user. They enable you to get questions random to keep things fresh and set specific advertising timing in order to effectively attract attention.
You can also address surveys to appear on certain pages or devices to ensure that your feedback forms are displayed by the right people at the right time.
By directly collecting customer feedback, user feedback supports data -controlled decision -making. In addition, it connects to Google Analytics 4 via monster insights, which helps you to get even more insights.
The entry with user feedback is straightforward, even if you are new to plugins.
And if you don’t invest immediately, you will find a free version with 5 useful templates in the WordPress repository.
You can get a feeling for how surveys work, even if you only immerse yourself in the feedback collection.
User feedback review: Everything you need to know
After learning more about this WordPress tool about this survey, let us go into the user feedback check. We have divided this article into several sections to make it easier for you to go through it.
If you want to jump to a section, just click on one of the following links.
After this is said, we go into the evaluation. Let us show you how to examine customer satisfaction.
Installation and furnishings
If you now check WordPress plugins, one of our first priorities is to check whether you can easily install and set up.
The good news is that the entry with user feedback is also uncomplicated for beginners.
As already mentioned, you can start with User feedback for free. This free survey -Plugin offers 5 templates with which you can start quickly.
Get User feedback liteYou just have to navigate to your WordPress repository and search for it. Install it and activate it as you would do it at some point. And that’s it!
But we want to use them Pro version of user feedback So that we can show you everything it can.
If you are ready to unlock more, user feedback offers three premium plans. This ensures that an option is tailored to you regardless of your budget or your needs.
First you have to register for an account. To do this, go to User feedback price page And choose a plan. After buying a plan, the plugin will be redirected to your user feedback account for a decent overview in which everything is clearly created, so that no additional steps are required.
In contrast to many WordPress plugins, you don’t have to open several pages to find the download button and your key. It is located on the first screen of your user feedback account.
So select “Download now” and copy it License key as well as. This key is important to activate the Pro version later.
When you’re done, go to your WordPress dashboard and navigate to All plugins »add new plugin to start the installation.
This is also very simple and you will install the plugin as you would do everyone else. If you have problems, read this article to install plugins.
After installation, you will automatically be redirected to a friendly setup assistant. This makes it easier to set up user feedback and immediately without further navigation.
The assistant should also help you create your first form for customer feedback surveys and to easily set up the plugin for your company.
With the setup assistant you can select questions with check boxes or create questions from scratch. In addition, the interactive preview window is an outstanding function. You can experience the survey like the users.
The setup also contains e -mail notifications and additional plugin functions that are activated with simple check boxes.
If you are proposed, you can skip the guided setup process with the “Assistant of the End” button. But we used the assistant for this demonstration and recommend that you do the same.
This is because the setup makes really easy.
User feedback automatically installs all addons, plugins and functions that you desired on the final setup assistant side.
Then it becomes to be redirected to Surveys Page where your first survey has already been placed and published.
Finally, let us show you how to activate the Pro version.
To do this, go to User feedback »Settings And go to the “General” tab. Add the copies here License key In the provided text bar and click on “Verify”.
As soon as you have set up your Pro version, you can switch to the Addon page and the desired that you want. You can skip this step if you have already installed the addons you need with the setup wizard.
Activate the Addons at an early stage that you can use the Premium functions without returning to the Settings.
And this is exactly how you are ready to collect customer feedback and to improve customer satisfaction through your surveys.
Now let’s look at the user feedback’s adaptation options.
Adjustment
Since the client feedback is usually so specific for the website, we also wanted to test the custom -made functions of user feedback.
The adaptation with user feedback goes beyond the first setup assistant. As a result, it offers you the flexibility to adapt the plugin so that you meet your specific requirements, your team and your users.
You start adjusting under the “Settings” tab, especially within the tab ” Widgets Section.
Here you have the opportunity to personalize the survey symbol. We like how you can choose from different symbols such as the user feedback logo, a smiley face or an e -mail symbol.
You can also become creative with the appearance of your survey by using a detailed color diagram to select the perfect color scheme. Do not forget to add a widget label and select from the topic and custom font options to ensure that your survey meets the style of your website.
Positioning is of crucial importance for user experience surveys, and user feedback makes it easier to adjust your widget place.
For example, you will receive options to place the survey at the bottom left, at the bottom right, left or medium on the right. Apart from that, the preview window offers real -time changes in these adjustments, so you can see the effects of your selection immediately.
On the same side you can improve user navigation by furnishing foot line button. These buttons help to optimize interaction with your surveys and to ensure seamless user experience.
Relocation to the Access Tab, you can adjust who has control over the survey management.
With the dropdown menu you can decide who can create and edit surveys, display results, display surveys and answers. This function ensures that you maintain the surveillance of the survey data and at the same time delegate tasks in your team.
As you can see, user feedback enables detailed personalization and functionality with these adjustment options. This ensures that your surveys are not only effective, but are also fine -tuned to the needs of your audience.
Now let’s see how easy it is to use user feedback. Let us show you how to use this tool to assess the satisfaction of customers.
User -friendliness
If you remember, user feedback will first help you create your first survey form form with the setup assistant. You can use this as a blueprint to create new ones.
However, in order to show you how easy it is to use this feedback plugin, we will create a survey form step by step.
To start, go to User feedback »surveys And select the “New new” button. In this way, she leads to the template side on which you can select over 20 templates.
We found the progress bar at the top particularly helpful to guide them through the steps. You can pursue your progress when you carry out your survey.
For this user feedback survey we select the template “Feedback -website website”. As a WordPress Resource website, this is the best template for us to collect feedback on our blogs, tools and services.
However, keep in mind that the steps to create a survey form for each template you have chosen are the same. So choose one that matches your needs.
As soon as you have selected a template, you will be forwarded to the survey builder. Name your survey above in the form on the next page. The “Interactive question” tab is your next stop.
User feedback offers more than 10 question types such as long response, check boxes, image radio and more. So you can create unique survey questions and add as many answers as you need.
Apart from that, you can switch the settings for each question with the buttons. For example, you can require questions or randomize for clear user experience.
Apart from that, you can activate comment boxes. This shows a comment area after each answer that users can share with more.
As soon as you have set up the first question, simply press the “Add question” button below on the question of the question for as many as you need.
Then select the desired question type in the dropdown menu.
Remember that every question contains unique functions and adaptation options that can be used to create a really interactive survey form. The “Question” tab for the next question you choose can look a little different.
But here too, add your questions and answers and fit them into the Settings Tab.
After you have asked your survey issues and answers, select the “Thank you message” tab.
This offers you the perfect way to leave a simple message when users submit your survey. You can use this message to thank you for submitting the survey.
Alternatively, you can redirect you from user feedback to another page or set up a conditional diversion with check boxes, which makes this setup easy.
Always remember to use the preview button to test your survey before publication. Complete the creation of your survey and go Next steps: Settings Button.
Here you can set up Monster Intights To integrate Google Analytics. 4. As mentioned, you can think deeper insight into what your users think.
On the same side you can then adjust how and who is shown in the survey.
Depending on the addons you have set up, you can use check boxes to address certain users.
For example, you can adjust which devices the survey is displayed on. In this way, for example, you can switch off the survey on mobile devices if it is too long. This ensures that you always offer users the best experience on your website.
Apart from that, you can only set up the survey on certain pages. Here you have the option of the survey form on all sides or only if the conditions you set are met.
With user feedback you can select target conditions such as user role, user status, post type, pages -URL and many more.
Apart from that, you can use check boxes to set up Display time. In this way you can display the WordPress survey immediately or after a delay You have set up in seconds.
But you can also set it up just in front of a user who leaves the page on the desktop or if a user scroll down halfway.
We like that you can also specify the display length. With this function you can do it until the survey is only completed once or always.
Next, let’s look at the notification of the survey.
To set this up, go to Notifications To manage whether you want to switch an e -mail with a button. This ensures that you are informed every time a user submits his feedback.
You can also “activate conditional logic” to switch notifications with a button. In this way you only get a notification if a user deals with certain questions or answers.
As a result, you can know exactly when you get reactions with a high priority survey so that you can react to you.
Before you publish, all settings, questions and answers are displayed in a final summary screen that you have set up in the survey form.
Check here if everything is available. Then hit Publish And your survey will go live!
Even with the published publication options, you can still add your survey form with a shortcode.
You just have to copy the shortcode under User feedback »surveys In your WordPress dashboard.
Then open a page or post and use a shortcode block, and you can embed the survey anywhere with a shortcode.
That’s it! Do you see how easy it is to use user feedback?
Now let’s take a look at his functions.
Characteristics
User feedback has many great functions that make it easier to collect feedback.
It is full of tools with which you get the information you need while you get your users. Let’s take a look at what makes user feedback such a good choice.
Adaptation and branding
User feedback enables you to create surveys for user experience that effortlessly reflect the unique identity of your brand.
By integrating your logos, carefully selected fonts and your characteristic color palette, your surveys are not only visually up, but also hold a coherent look that swings with your audience.
This consistent design approach increases your brand image.
This makes your surveys more unforgettable and increases the likelihood of obtaining a detailed, high -quality feedback with which you can use your user experience well.
Warming
With the robust heat mapping function of user feedback you can visualize exactly where users click and how far you scroll.
This offers invaluable insights into the user behavior and the commitment of content.
Apart from that, you can use this tool to determine which areas your surveys draw attention to and which may require improvements.
Star reviews
The integrated star rating system complements these findings and offers a quick and intuitive way to measure user satisfaction.
In this way you can assess the feedback at a glance and make data -controlled decisions to improve the overall performance.
Real-time feedback and NPS surveys
With bank feedback you can get feedback immediately so that you can quickly learn what your visitors need.
In addition, you can use NPS surveys to measure how loyal your customers are. This helps you to find out how likely it is that you recommend your product or service.
Integration and automation
Connect user feedback to many other tools with Uncanny Automator.
In this way you can automate tasks such as sending follow-up emails or updating CRM profiles. As a result, the automated workflows save time and make things more efficient.
Although we have spoken about the functions listed below in other sections of this user feedback assessment, we would like to repeat them quickly so that they can display all functions at once.
- Unlimited adjustments and questions: With user feedback you can ask as many questions as you want. Also the number of answers you can get. This is great when you want detailed insights into what your users think. You can adjust any survey to get exactly the information you need.
- Extended analysis and reporting: You can combine user feedback with monster insights and GA4 for deeper insights. And even if you don’t, the integrated analyzes are still very helpful. You can see results in diagrams and diagrams and even export your data to CSV or Excel to get a more detailed analysis.
- Behavioral goal and timing: You can choose when and where your surveys do what users do, e.g. B. scroll, time on one side or whether you try to leave a page. This helps ensure that your surveys reach the right people at the right time.
- Conditional logic and AI summary: Use conditional logic to conduct users through questions based on your answers. This keeps the survey relevant and promotes commitment. In addition, AI can help you to summarize the feedback immediately. This ensures that you make smart decisions without spending a lot of time to analyze data.
- No code setup: First steps with user feedback is super easy. You don’t need a developer or no special skills. With the setup assistant and templates for use, you can create surveys in just a few clicks. This means that everyone can quickly collect feedback on their WordPress site.
Support & documentation
User feedback offers excellent support and documentation with which you can get the best out of the plugin.
First, the homepage of the plugin with clear instructions and helpful graphics such as screenshots and gifs is packed, which show you step by step how the plugin is used.
At the top of the page you will find the link “Documents”, which leads you to a well -organized documentation section.
The documentation is properly arranged in tabs on the subject. It even shows how many items are included in each category, so you can quickly see how much reading material is available.
The best thing is that the articles themselves are simply written so that they are easy to follow.
In addition to the documentation, there is also a blog with insightful articles. These contributions can deepen their understanding of the plugin and improve the use of surveys to collect customer feedback.
When it comes to support, user feedback gives you two main options.
If you have a plan with user feedback, you can submit a support ticket.
As a registered customer, the form is even pre -filled with your information, so it is quick and easy to get help. In addition, a helpful dropdown menu sorts your request to the correct department to get a faster answer.
If you are not a customer, use the contact form. It is as easy to use as the ticket form and looks similar.
The biggest difference is that the contact form is not equipped with pre -filled fields because it does not contain your information. You have to fill out more details.
Pricing
The selection of the right feedback tool is of crucial importance, and user feedback offers flexible price plans for different requirements and budgets.
Let us break down what every plan offers so that you can find the best requirements.
- Free version: Start with the free version that offers basic functions and limited templates. It is perfect for beginners who want to investigate what user feedback can do without preliminary costs. With this version you can get a feeling for the efficient collecting of customer feedback.
- Plus plan: The plus plan with $ 49.50 per year is ideal for a single location. It offers unlimited surveys and detailed analyzes and offers deeper insights into the results of user satisfaction. This plan is ideal for small companies that are ready to immerse yourself in a more comprehensive data acquisition.
- Pro plan: For those who manage several websites, the Pro plan costs 99.50 per year for up to five websites. In addition to the unlimited surveys, you will receive planning options with which you can enable time shots for the maximum return rate. It is the perfect solution for medium-sized companies that aim to improve customer feedback surveys.
- Elite plan: The elite plan with a price of $ 149.50 per year supports up to 25 locations. This plan is tailored to larger organizations or agencies that need extended management tools. With this option you ensure a wide cover with robust functions, so that the customer feedback collects more easily on a larger scale.
If you don’t like the product, user feedback has a 14-day money back guarantee that has not been surveyed.
This gives you a security net and security when buying the survey plugin without being afraid of losing money.
Advantages and disadvantages
Professionals:
- Extensive adaptation: Provides a wide range of options to adapt surveys, including question types and phenomena, which enables precise focus on the user requirements.
- Intuitive interface: The user -friendly design makes the craft and the provision of surveys uncomplicated even for beginners.
- Strong support: Supported by comprehensive documentation and a reaction -quick support team, ensuring that questions or problems are quickly solved.
- Great integration with WordPress tools: Simply combined with other WordPress plugins and expand its functionality and efficiency in the WordPress environment.
- Using friendliness: Creating and adapting questions and answers is easy and improves the creation process for surveys.
- Flexible provision: Surveys can be added to certain parts of your website and precisely determined for the display, which improves the effectiveness of the feedback collection.
Disadvantages:
- Extended functions in Premium plans: Many extended functions require a paid version that can limit the accessibility for smaller websites with limited budgets.
FAQs: UserFeedback Review
How do you integrate user feedback into Google Analytics?
The integration of user feedback into Google Analytics is made easy with monster insights. In this way you can track the interactions for surveys in addition to the performance metrics of your website. Monster Insights simplifies the process and offers a comprehensive view of user behavior and feedback in one place, which makes data -controlled decisions more accessible.
What are the best questions of customer satisfaction?
By creating effective surveys for customer satisfaction, a mixture of question types is used. You should add liker scales for measuring satisfaction levels, open questions for qualitative knowledge and multiple choice questions for quantitative data. Apart from that, visual elements such as image -based questions or star ratings can improve commitment. By using a conditional logic to adapt questions based on previous answers, it ensures a valuable, relevant feedback.
Is user feedback free?
Yes, user feedback offers a free version with basic functions and five templates. This is perfect for beginners who research the use of surveys without financial commitment. Although you are limited compared to paid plans, users can understand the core functions of creating and using surveys what makes it an excellent introductory option.
When should I add a customer survey to my website?
Adding customer surveys should in parallel high commitment moments such as post-purchase, after registration or after an extensive interaction on site. Consider spending trigger such as exit intent, scroll depth or time for one page to optimize when surveys are displayed. This Timing strategy ensures that you record real user interludes.
Is a survey a good way to get feedback?
Yes, surveys are an efficient, targeted method to collect specific feedback from your users. You should adapt your questions to the needs of the audience and combine different question types. Surveys can give direct insights into user satisfaction and highlight areas for improvements. In the end, they offer structured data that helps with strategic decision -making.
How can I ensure a high response rate for my surveys?
Design relevant surveys that match the user experiences to increase the response rates. In addition, offering incentives such as discounts can promote participation. Make sure that surveys across devices are easy to complete and use a friendly language and appealing branding. This approach increases the commitment and the final rates.
How do I do a customer feedback?
Analysis of the customer feedback is the key to improving your products and your user experience. First collect feedback on surveys or direct user comments. Organize this data to identify common topics or problems. With the user feedback plugin you can easily export the answers to CSV or Excel for a detailed analysis. Find patterns or frequent comments because these areas can highlight that require improvements or growth opportunities.
Last judgment: Is UserFeedback really worth it?
After our research for this user feedback plug -in check, we can certainly say that this is an excellent choice to capture user views.
User feedback is ideal in increasing user engagement for the clever survey -Iming and target options.
It captures precise, meaningful answers that reflect real user moods by aligning surveys to user actions and behaviors.
Regardless of whether you do a blog or a large E -Commerce website, scaled user feedback in order to meet different business sizes and budgets thanks to its flexible price plans.
Overall, user feedback offers an incredible value through user satisfaction with user satisfaction. This makes it the perfect WordPress tool to improve the collection of customer feedback and to promote business growth.
Congratulations! With this assessment you now have a better understanding of the user feedback plugin. If you are looking for more options to improve the user experience, you will find a list of the best WordPress Faq plugins here.
Apart from that, there are other articles where you can read.
These posts help you to learn more about your users and to better interact with you.