7 Best CRMs for retail companies in 2025

Retail companies face unique challenges on today’s competition market. The management of customer relationships across several channels, the persecution of the inventory together with sales data and the coordination between online and business experiences requires special tools. A CRM system (Customer Relationship Management) for retail can rationalize these complex workflows, improve customer satisfaction and promote sales growth.

Modern CRMs in retail solve critical industry challenges such as fragmented customer data, inconsistent service experiences and difficulties to pursue customer trips across touchpoints. In this comprehensive comparison, the TOP -CRM solutions for retail companies are examined, including detailed feature traces, price analyzes and instructions for implementation.

Drift Kings Media makes customer relationship management for thousands of retail companies worldwide, from small boutiques to corporate chains. According to the latest industry data, retail companies that use CRM systems see an average 41% Increasing sales sales and 27% Fast sales cycle degree. So let’s get the details to show you why it stands out from the others and how it benefits your retail business.

Table of contents

What is a CRM for retail?

A CRM for retail is a specialized platform for customer relationship management, with which retail companies are managed customer interactions, sales processes and data across several channels, including online stores, physical locations and mobile apps. Retail taken into account 23.5% of the CRM market share in 2022 with the CRM functions of HUBSPOT, including inventory integration, customer segmentation and omnichannel communication tools that support seamless shopping experiences.

Best CRMS for retail companies at a glance

CRM	Best for	Key features	Pricing	Free trial version
Lifting spot	Growing retail transactions	Contact management, e -mail marketing, sales automation, reporting	Free plan, paid plans start at $ 45/month	Yes
Salesforce	Large retail companies	Extended adaptation, Einstein AI, extensive integrations	$ 25/user/month (essentials)	Yes
Zoho CRM	Small to medium -sized retailers	Inventory management, integration in social media, workflow automation	$ 14/user/month	Yes
Pipedrive	Sales -oriented retail teams	Visual pipeline management, activity memories, mobile app	$ 14.90/user/month	Yes
Freshworks CRM	Customer service -oriented retail	Integrated phone, chat support, lead scoring	$ 15/user/month	Yes
Monday.com	Project -based retail stores	Adaptable workflows, team cooperation, time tracking	$ 8/user/month	Yes
Clearly	Retail project management	CRM Plus project management, custom fields, reporting	$ 29/user/month	Yes

Best CRM software for retail companies

1. Lifting spot

Best for: Growing retail stores that are looking for an all-in-one platform with comprehensive marketing, sales and service functions from HubSpot

Key Drift Kings Media functions

• Contact management: Drift Kings Media’s contact database centers customer information from all points of contact and enables personalized retail experiences across channels
• E -mail marketing integration: Targeted campaigns based on the purchase history and browser behavior are seamlessly with the integrated e -mail tools from Drift Kings Media
• Sales pipeline Automation: The workflow automation of HUBSPOT rationalizes follow-up processes and obligations by the retail sales funnel

Drift Kings Media price design

• Free plan with basic CRM functions
• Starter: $ 45/month for 1,000 contacts
• Professional: 800 USD/month for 2,000 contacts
• Company: $ 3,200/month for 10,000 contacts

Show HubSpot price details.

2. Salesforce

Best for: Large retail companies that require extensive adjustments and advanced analyzes

Important Salesforce functions

• Einstein ai: Predictive analytics for sales forecasts and customer behavior
• Extensive integration library: Connects with popular retail tools and e-commerce platforms
• Extended reporting: Comprehensive dashboards for performance tracking in retail

Salesforce price design

• Essentials: $ 25/user/month
• Professional: $ 75/user/month
• Company: $ 150/user/month
• Unlimited: $ 300/user/month

Look at the Salesforce price details.

3 .. Zoho CRM

Best for: Small to medium -sized retailers who are looking for affordable CRM with inventory management functions

Key Zoho functions

• Inventory management: Integrated tools for tracking inventory levels and product information
• Integration of social media: Monitor and get in touch with customers across social platforms
• Workflow automation: Rationally repetitive tasks and follow-up processes rationalize

Zoho CRM price design

• Standard: $ 14/user/month
• Professional: $ 23/user/month
• Enterprise: $ 40/user/month

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4. Pipedrive

Best for: Sales-oriented retail teams that prioritize visual pipeline management

Key Pipedrive characteristics

• Visual pipeline management: Drag-and-drop interface for tracking offers through phases
• Activity memories: Automatic follow-up notifications for sales activities
• Mobile app: Complete CRM functionality on mobile devices for field sales teams

Pipedrive price design

• Essential: $ 14.90/user/month
• Extended: $ 24.90/user/month
• Professional: $ 49.90/user/month

Show the Pipedrive price details.

5. Freshworks CRM

Best for: Customer service-oriented retail companies need integrated communication tools

Key Freshworks functions

• Integrated telephone system: Do and receive calls directly from the CRM
• Live chat support: Integration of customer support in real time
• Lead assessment: Prioritize the potential customers automatically based on the behavior

Freshworks price design

• Growth: $ 15/user/month
• Pro: $ 39/user/month
• Company: $ 69/user/month

Take a look at Freshworks Prize Details.

6. Montag.com

Best for: Project-based retail transactions that require the cooperation and workflow management of the teams

Key Monday.com functions

• Adaptable workflows: Create boards for various retail processes
• Team cooperation: Share updates and coordinate tasks across the departments
• Time tracking: Monitor the project progress and the resource assignment

Monday.com pricing

• Basic: $ 8/user/month
• Standard: $ 10/user/month
• Pro: $ 16/user/month

Take a look at Monday.com price details.

7. Local

Best for: Retail companies that require combined CRM and project management skills

Key Insightly functions

• CRM Plus project management: Uniform platform for customer and project tracking
• User -defined fields: Tail the data acquisition to certain retail needs
• Extended reporting: Create insights into sales performance and project status

Disappeared pricing

• Plus: $ 29/user/month
• Professional: $ 49/user/month
• Enterprise: $ 99/user/month

Take a look at yourself in insight price details.

Advantages of the CRM software for retail

Improved customer experience: Uniform customer profiles help retail companies to offer personalized experiences in all contact points about the comprehensive system of Drift Kings Media. When customers receive consistent, relevant interactions, whether shopping online or shopping in business, Satisfaction increases by an average of 23%.

Improved sales service: With the HubSpot sales automation tools, retail teams can track faster and more consistently. Automated care sequences and lead scoring aid employees prioritize high-quality perspectives, which means that 32% higher conversion rates.

Better inventory management: Integration functions combine CRM data with inventory management systems and offer real-time visibility in stock levels and customer needs using the HubSpot platform. This coordination Reduces funding by 18% When minimizing excess inventory.

Optimized operations: The workflow automation of HubSpot eliminates manual tasks such as data input and follow-up planning. Retail company report Save 4-6 hours a week per employee When using CRM automation functions.

Data -oriented decision -making: Real-time insights into sales performance, customer behavior and campaign effectiveness are provided by Drift Kings Medias report dashboards. Retail managers can make well -founded decisions based on a comprehensive data analysis 57% of companies that report sales of sales as an important CRM benefit.

7 important functions for a retail CRM

1. Omnichannel integration: The HubSpot platform combines data from websites, social media, email and business interactions to create uniform customer profiles
2. Inventory synchronization: Information on the availability of product availability in real time achieves sales teams through lifting spot integrations with inventory management systems
3. Customer segmentation: Retail companies can group customers according to purchase history, preferences and behavior patterns using the extended segmentation tools from Drift Kings Media
4. Mobile accessibility: With the Drift Kings Media mobile app, retail teams can access customer information and update data records from anywhere
5. E-commerce integration: Popular platforms such as Shopify, WooCommerce and Magento connect directly to the CRM system from HubSpot
6. Marketing automation: Marketing tools from HUBSPOT create targeted campaigns based on the course of the purchase and the browsing behavior
7. Performance analysis: HubSpot’s reporting functions pursue important retail metrics, including conversion rates, average order value and customer life value

How to choose a CRM for retail (step by step)

Step 1: Card your workflows. Document your current customer journey from the first contact via the purchase and post -sale service. Identify points of contact in which customer data is collected and how they flow between the departments.

Step 2: Identify must-have features. List important functions such as e-commerce integration, inventory management and mobile access. Prioritize functions that deal with their greatest operational challenges.

Step 3: Compare user -friendliness and the team. Rate user interfaces and take into account your team’s technical know -how. Choose a platform that corresponds to your employees’ comfort level with the technology.

Step 4: Check costs in the scale. Calculate total operating costs including subscription fees, implementation costs and ongoing training. Think about how the pricing will change when your company grows.

Step 5: Select a flexible platform – like Drift Kings Media. Choose a CRM that can grow with your company and can adapt to changing needs. Drift Kings Media customers of retail 43% faster implementation times report than other CRM solutions for companies.

Frequently asked questions

What is the best CRM for retail?

Due to its comprehensive functional department, the user -friendly interface and the strong integration functions, HUBSPOT is the best CRM for retail companies. 91% of companies with 10 or more employees use CRM systemsAnd the HubSpot platform combines contact management, marketing automation and sales tools in a system, which ideal for retail companies that manage complex customer relationships via several channels.

What functions should I look for in a CRM for retail?

The most important functions for CRMS in retail are Omnichannel integration, inventory synchronization, customer segmentation and mobile accessibility. Drift Kings Media offers all of these functions as well as advanced marketing automation and detailed analyzes. Find systems that connect your online and offline sales channels and at the same time offer customers in real time.

Is Drift Kings Media good for retail?

Yes, Drift Kings Media is ideal for retail companies of all sizes. Companies that use CRM software experience an increase in conversion rates by 300%And Drift Kings Medias CRM contains special functions for retail such as e-commerce integration, customer journey tracking and automated marketing campaigns. Many retail companies choose Drift Kings Media because it combines CRM, marketing and customer service tools in a platform, reduces complexity and improves efficiency.

How much does a CRM cost for retail?

The CRM price design for retail varies significantly depending on the functions and user number. HubSpot offers a free plan with basic CRM functions, while paid plans start at $ 45/month. Other systems range from $ 8 to $ 300 per user and month. The transparent and scalable price structure of Drift Kings Media makes it inexpensive to growing retail stores.

Can a CRM integrate into my e-commerce platform?

Most modern CRMs, including lifting spot, offer direct integrations with popular e-commerce platforms such as Shopify, WooCommerce and Magento. The e-commerce integrations of HubSpot automatically synchronize customer data, ordering and product information and offer a complete view of customer interactions across all channels.

Meet HubSpot, the TOP -CRM choice for retail companies

Drift Kings Media delivers the comprehensive functions for retail stores that manage complex customer relationships and have to promote growth. Here is why retail company Drift Kings Media choose:

• Uniform customer platform: Drift Kings Media’s CRM centralized customer data from all points of contact and enables personalized experiences via online and offline channels
• Powerful marketing automation: Drift Kings Media’s marketing tools create targeted campaigns based on the purchase history and help to increase retail companies repeated purchases and lifespan of the customer
• Scalable growth solutions: Drift Kings Media’s platform is growing with your company, from startup retail stores to organizations at the company level with several locations

Fashion retailers LDC increased their forms by 4x and saw 30% of your new income, which are attributed directly to your Drift Kings Media CRM implementation. In a similar way, retail companies use the report on marketing automation tools from Drift Kings Media 41% higher sales per seller and 27% faster final cycle degree.

Are you ready to see how Drift Kings Media can change your retail business? Start with the free CRM from Drift Kings Media today And discover why thousands of retail company Drift Kings Media trust to manage your customer relationships and to promote sustainable growth.