Digital Marketing

What we learned while building SalesBot – HubSpot’s AI-powered chatbot sales assistant

What we learned while building SalesBot – HubSpot’s AI-powered chatbot sales assistant

When I first joined HubSpot’s conversational marketing team, the majority of our website chat volume was managed by humans. We had a global team of more than a hundred live sales representatives – Inbound Success Coaches (ISCs) who qualified leads, booked meetings, and routed conversations to sales reps. It worked, but it didn’t scale. Every

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